Horrible service from Standard bank - Deceased estates department/ Trust

Good Day

I would like to express my deepest disappointment in the manner my matter for my late Mother’s account has been held by Standard bank.

In 2020 I lost my Mother. As family we then contacted Standard bank’s Will’s department and we dealt with MB. I must say she was vey helpful and supportive up until a time we as the family decided we will use the family attorney to wind up our mother’s estate.

The attached letter was then requested ad provided to my attorney. A letter of executorship was issued in my name

Now, every time I need to close my mother’s accounts, I am being sent from Pillar to post. The deceased estate department asked for all documents and after providing them, they said they cannot assist as my matter needs their trust department Deceased estate department refuses to assist due to a Will in my mothers profile. The wills department( Lungiswa refuses to assist as she has nothing to do with my mother’s profile).

The worse part was when I received a call from L.G. 021 -*** and she asked me nicely to send to her the same documents. I got the documents and sent to her, she never bothered to acknowledge the email nor the documents up until I called this afternoon and was told she has nothing to do with this query, I must contact standard bank deceased estate depart myself. The letter to renounce their nomination as executors was issued out. This is true but now no one is willing to assist instead I am being sent from pillar to post. I am saddened by this, disappointed and do not have words to further describe my feeling.

This is the worse service I ever anticipated to get from Standard bank and would like to go through your complaints department to log this Regards Y Boti - ***. ( Can someone senior please contact me)