Horrible Service from Standard Bank Credit Card Call Centre Agents!

This morning I called Standard Bank Credit Card division on *** at 10:48 from my cell number listed below. I mention this so that whomever will be looking into this matter will be able to listen in and maybe refer it to Quality Assurance Dept. for such calls. I chose the option for payment arrangements and the call eventually went through. True to 'Old Fashion Call Centre Tricks' the agent on the other line pretended to be having difficulty. As a former QA myself I held on to allow for this system problem to clear itself out. I kept on speaking to that agent asking they rather call me back. This lasted for 5 min 26 sec. Then she/he made a pretense of several calls to me still pretending not to be able to hear me. I gave him/her bad ratings on all those calls. I made sure not to drop those calls FIRST as that's what lazy Call Centre Agents depend on! STOP WITH 2002 ANCIENT CALL CENTRE FOOLISH TRICKS Standard Bank Credit Card Call Centre Agents!