Horrible service from standard bank card division.

Pathetic service from Standard Bank card division. I phoned to inform them that I would be traveling internationally so that I would be able to use my credit card. Went through all the necessary security checks and I was assured that my card would be available for use overseas and that I would not need to call in again , everything would be fine. To my horror, as soon as I try to use my card overseas it gets declined. Absolutely pathetic, after wasting precious time phoning card division before I left, I now have to waste more time and I have to pay to phone them again and get it sorted out. The service at standard bank is really shocking these days.