ST
Shané Taljaard

1 reviews | Active since Nov 2021

11 Nov 2021, 17:02

Horrible Service from Standard Bank

If I could I would rate standard bank a - 5 stars. The services I have received over the past year has been utterly **********. Not only do they extremely rarely give any feedback regarding any kind of problem you may be experiencing but they do not value their customers as they apparently state they do. Almost every week just when I think I can breathe all has been sorted etc a new problem/issue appears. And the stress and anxiety just gets worse even though I'm doing everything from my side that is needed/required but the same can not be said for standard bank. Communication to customers and internally at standard bank is atrocious and seems like it isn't getting fixed anytime soon. I will definitely not be recommending standard bank to anyone I know etc.

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Replies (2)
Standard Bank
Standard Bank's reply12 Nov 2021, 03:01
Official
Hello 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply12 Nov 2021, 09:46
Official
Dear Shané T

Thank you for posting your comments. 

An email was sent to you requesting further details. 

Awaiting your response.

Kind regards

Clint Petersen
Complaint Resolution Centre
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