Horrible Service from Standard Bank

I don’t think I have ever received service as terrible as I did from Standard Bank’s Asset and Vehicle finance division today. This is especially disconcerting and infuriating because I have been banking with them for almost 10 years now (needless to say that I am now moving to a different bank). I app**** for Vehicle finance and had to follow up with the consultant (if you can call him that) more than 10 times. I spoke to him twice and each time he said he would call me back. Thereafter I had to keep calling periodically without him so much as picking up the phone. When I eventually decided to speak to someone else, I was angry to hear that he had been at his desk the whole time. Multiple calls and 4 e-mails later, Xolani Maluleke has still not given a single update or response. I am not even sure if the application was accepted or declined because evidently something as basic as communication is something Standard Bank does not teach its employees who interact with clients which I think is unacceptable.