Horrible service from Standard Bank

Item: Standard Bank
Rating: 1
Author: Cynthia P

Wrote in looking for insurance. Such terrible service from Standard Bank, I got a call from ***. This lady took her time, out me on hold so many times, couldn't even advise that she is putting me on hold. She then says that I will get my quote tomorrow morning and 10:30 and hangs up. No reason whatsoever, what nonsense is this???

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

01 Dec 2022, 17:23

Hi Cynthia

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.

Our team will be in touch.

Kindest regards,

Standard Bank Hello Peter Team

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Standard Bank's reply01 Dec 2022, 17:23

Official

Hi Cynthia

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.

Our team will be in touch.

Kindest regards,

Standard Bank Hello Peter Team

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Cynthia P's updateReviewer Update

01 Dec 2022, 17:45

Thank you. I am really now anxious thinking its a **** or what because it is a cell number I was called from and we hear that once ******** have the information they need they cant wait to get rid of you. Please investigate and advise.

Cynthia P's update01 Dec 2022, 17:45

Reviewer Update

Standard Bank's replyOfficial

01 Dec 2022, 20:34

Hi Cynthia

We appreciate you flagging your concerns with us.

Your concerns have been escalated to our management team.

We appreciate your patience and understanding.

Standard Bank Help Centre
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Standard Bank's reply01 Dec 2022, 20:34