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Aadil D
1 reviews | Active since Sept 2015
11 Aug 2025, 18:52
Horrible service from Prestige Banking
Upgrading my account to a Prestige Banking account was the worst decision I could have ever made. Everything has to be done through your personal Banker and my useless Banker takes weeks to reply to emails. The call centre and the branch cannot assist with simple queries, they advise you to contact your Banker for assistance / answers.
I've moved most of my banking to Standard Bank but they aren't able to negotiate better interest rates on my products and I'm getting horrible service, why must I wait a week or 2 everytime I need something? Clients that are not on Prestige Banking get much better and faster service.
I've had enough of this nonsense and went to downgrade my account last Tuesday and was told that the Banker has to approve any changes to my account. It's been a week and this request has not been processed. I would have been able to make this change in the branch on the same day if I was not on Prestige Banking.
Helpful (0)
Replies (15)0
Replies (15)
Standard Bank's replyOfficial
12 Aug 2025, 06:33Dear Aadil,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Aug 2025, 06:33
Official
Dear Aadil,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
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Aadil D's updateReviewer Update
12 Aug 2025, 15:55The Banker called me earlier and assisted me with half my request, she promised to call me back before 3pm to provide me with feedback regarding the credit card portion.
She then emails to inform me that the product that I want is no longer available. The Blue Credit card is still available in the branch and via the Standard Bank website but the Banker is refusing to downgrade me to that account.
She then emails to inform me that the product that I want is no longer available. The Blue Credit card is still available in the branch and via the Standard Bank website but the Banker is refusing to downgrade me to that account.
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Aadil D's update12 Aug 2025, 15:55
Reviewer Update
The Banker called me earlier and assisted me with half my request, she promised to call me back before 3pm to provide me with feedback regarding the credit card portion.
She then emails to inform me that the product that I want is no longer available. The Blue Credit card is still available in the branch and via the Standard Bank website but the Banker is refusing to downgrade me to that account.
She then emails to inform me that the product that I want is no longer available. The Blue Credit card is still available in the branch and via the Standard Bank website but the Banker is refusing to downgrade me to that account.
Standard Bank's replyOfficial
12 Aug 2025, 15:58Good day Aadil,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Aug 2025, 15:58
Official
Good day Aadil,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
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Aadil D's updateReviewer Update
14 Aug 2025, 19:56Good Day,
2 days have passed since your last response and Standard Bank did not make any attempt to contact me nor did my banker reply to my email.
2 days have passed since your last response and Standard Bank did not make any attempt to contact me nor did my banker reply to my email.
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Aadil D's update14 Aug 2025, 19:56
Reviewer Update
Good Day,
2 days have passed since your last response and Standard Bank did not make any attempt to contact me nor did my banker reply to my email.
2 days have passed since your last response and Standard Bank did not make any attempt to contact me nor did my banker reply to my email.
Standard Bank's replyOfficial
15 Aug 2025, 07:33Good day Aadil,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Aug 2025, 07:33
Official
Good day Aadil,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
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Aadil D's updateReviewer Update
15 Aug 2025, 15:21It takes a few minutes to upgrade the account but weeks to downgrade the account. The only reason that I started downgrading my Standard Bank accounts is because your Credit Card Division is not competitive with their interest rates.
This is the end of week 2, will this issue be resolved in week 3?
This is the end of week 2, will this issue be resolved in week 3?
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Aadil D's update15 Aug 2025, 15:21
Reviewer Update
It takes a few minutes to upgrade the account but weeks to downgrade the account. The only reason that I started downgrading my Standard Bank accounts is because your Credit Card Division is not competitive with their interest rates.
This is the end of week 2, will this issue be resolved in week 3?
This is the end of week 2, will this issue be resolved in week 3?
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Aadil D's updateReviewer Update
15 Aug 2025, 15:30Prestige Banking just delays everything, I would have been much better off without Prestige Banking. I cannot understand why it takes 3 weeks to downgrade an account because of Prestige Banking but would have been able to do it instantly in the branch if I was not on Prestige Banking.
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Aadil D's update15 Aug 2025, 15:30
Reviewer Update
Prestige Banking just delays everything, I would have been much better off without Prestige Banking. I cannot understand why it takes 3 weeks to downgrade an account because of Prestige Banking but would have been able to do it instantly in the branch if I was not on Prestige Banking.
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Aadil D's updateReviewer Update
15 Aug 2025, 15:49By when will I receive feedback?
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Aadil D's update15 Aug 2025, 15:49
Reviewer Update
By when will I receive feedback?
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Aadil D's updateReviewer Update
15 Aug 2025, 16:40That does not answer my question.
The issue has been with Standard Bank for 2 weeks and with the Hello Peter team since the beginning of this week and I have not received any feedback.
By when will I receive feedback?
The issue has been with Standard Bank for 2 weeks and with the Hello Peter team since the beginning of this week and I have not received any feedback.
By when will I receive feedback?
AD
Aadil D's update15 Aug 2025, 16:40
Reviewer Update
That does not answer my question.
The issue has been with Standard Bank for 2 weeks and with the Hello Peter team since the beginning of this week and I have not received any feedback.
By when will I receive feedback?
The issue has been with Standard Bank for 2 weeks and with the Hello Peter team since the beginning of this week and I have not received any feedback.
By when will I receive feedback?
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Aadil D's updateReviewer Update
18 Aug 2025, 20:28Good Day,
Please confirm that the credit card account has been downgraded as discussed on Friday afternoon.
Please confirm that the credit card account has been downgraded as discussed on Friday afternoon.
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Aadil D's update18 Aug 2025, 20:28
Reviewer Update
Good Day,
Please confirm that the credit card account has been downgraded as discussed on Friday afternoon.
Please confirm that the credit card account has been downgraded as discussed on Friday afternoon.
Standard Bank's replyOfficial
19 Aug 2025, 06:57Thank you for bringing this issue to our attention. We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Aug 2025, 06:57
Official
Thank you for bringing this issue to our attention. We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
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Aadil D's updateReviewer Update
19 Aug 2025, 13:27Week 3 and it's still not done.
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Aadil D's update19 Aug 2025, 13:27
Reviewer Update
Week 3 and it's still not done.
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Aadil D's updateReviewer Update
19 Aug 2025, 17:43I've been waiting for 3 weeks for a simple query, at this point Home Affairs is more efficient than Standard Bank.
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Aadil D's update19 Aug 2025, 17:43
Reviewer Update
I've been waiting for 3 weeks for a simple query, at this point Home Affairs is more efficient than Standard Bank.
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Aadil D's updateReviewer Update
21 Aug 2025, 14:01Almost at the end of another week with no feedback from you or from Prestige Banking.
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Aadil D's update21 Aug 2025, 14:01
Reviewer Update
Almost at the end of another week with no feedback from you or from Prestige Banking.
Standard Bank's replyOfficial
22 Aug 2025, 13:44Dear Aadil,
Thank you for taking our call, our team has shared email as requested.
Should you require any further assistance, please do not hesitate to contact us
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for taking our call, our team has shared email as requested.
Should you require any further assistance, please do not hesitate to contact us
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Aug 2025, 13:44
Official
Dear Aadil,
Thank you for taking our call, our team has shared email as requested.
Should you require any further assistance, please do not hesitate to contact us
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for taking our call, our team has shared email as requested.
Should you require any further assistance, please do not hesitate to contact us
Kindest regards,
Standard Bank Hello Peter Team
***