HORRIBLE SERVICE FROM HOMELOANS DEPARTMENT

Few years back I had a homeloan with Standard Bank, sold the property on their Easysell programme. After conclusion of the sale there was no shortfall on the account and Easysell issued me a settlement letter stating that the homeloan account was settled and there was no shortall. Homeloans department recorded a shortfall on my account and there has been a shortfall on my name for the past 5years. I've been calling and sending emails to Standard Bank Homeloans, to their Legal Cancellations department but no one is doing their job in clearing this shortfall from my name. It's really frustrating as no one from this bank is willing to do their job, everyone is passing me from one department to the next