Horrible service from Banker!!!

Ive been trying to get assistance with having my card activated with no luck and my banker isnt helpful. i lost my cards when i got ****** 4 weeks ago and requested for new ones. they were sent to the branch in centurion and after going there 3 times and queueing for over 2 hours on each occassion i asked them to rather deliver them at my office, they were meant to be delivered on the 18th of this month, ive had to nag and they got delivered on the 26th, i went to the ATM to activate the card only to find that i cant and need to go inside the branch, ive explained that the nearest branch is always full and i cant queue for 2 hours, i spoke to a lovely consultant who told me my banker would be able to assist, i sent my banker a mail after speaking to him on tuesday, i sent a follow up mail this morning, i called him and i have not had a single reply, im not sure if this is how you treat your client but my life has been on a stand still as i have no access to my money and have no idea what is happening with my fiancnes, i have service providers calling me. i sent a tweet to your social media team this morning and they havent bothered to reply. i dont want to deal with this banker ever again as he is extremely ***********, i have previously stated this on record. if this does not get sorted out today im moving everything i have from standard bank to a bank that cares. Banker's name is Gregory Pochana