SN
Senzile N

1 reviews | Active since Oct 2024

09 Oct 2024, 06:31

Horrible service ever

Am so disappointed in Standard bank,I have been banking with them since 2008.In August I received funds from a client that paid for my services I had done for him,I have a prestige I account I use to receive my payments as I am self employed.I have a business that is registered but I don’t have a business Standard Bank as yet.I only have a business account with FNB so far.In August I received funds from the client,my account got blocked on the 23rd of September without any explanation whatsoever.I went to the branch they requested for POP of which I gave them,after 2days they requested more invoices from me & I submitted them.4Septmber I a called,I had to hold for 36mins for them to find out what’s happening,On the 7 of September I called again to ask why my account was still blocked,only to be told by ***** department that they didn’t block this account it was blocked from a brunch.I don’t know which branch is that & why the person never bothered to communicate with me.All I need right now is my money from all the 6 accounts i have with Standard Bank (that includes my kids savings accounts)& move to another bank that values their clients.I can not be treated this way for my hard earned money,now my house loan is in error,of I have never missed any payments,my insurance & policy have been suspended coz of missed payments.I have never been this frustrated

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Replies (2)
Standard Bank
Standard Bank's reply09 Oct 2024, 06:56
Official
Dear Senzile, 

Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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SN
Senzile N's update09 Oct 2024, 11:57
Reviewer Update
Thank you very much can I be kindly assisted,I have bills to pay & a family to take care