Horrible service ever!!!!😡🥵

Thank you for your prompt response, hopefully this matter will be resolved with a matter of urgency because my personal documents now landed in the wrong hands and that is a violation of POPI ACT. Your agent Kagiso needs to be sent for more training on how to deal with clients with empathy instead of telling them to be investigators and go look at the camera’s, the nerve of this gentleman🤮

@Standardbank is the any feedback?

On the 29 November 2023 Kagiso told me they have requested my NATIS documents and they will be delivered to me in the next 7 working days , which I was delighted and happy about it. JIKI JIKI on the 30 November 2023 I get another call from Kagiso telling me that the request was rejected unfortunately I will not be getting any new documents, however what they can do the dealership that ended up with my NATIS documents they can ask them to register the car on my name on my behalf. Now my question is does that then not make me the third owner of this vehicle I have paid for 60months with patience? My original documents which I have entrusted with Standard Bank for 60months are now not retrievable.How do I then trust Standard Bank with the rest of my accounts with them? Is my personal information safe?are they capable of ensuring that my personal information is protected and does not land in the wrong hands?

Dear Standardbank, your agent Kagiso said he would ask the team leader to contact me when he was unable to answer my questions that was last week. To date his team leader has made no contact with me, your customer service is disappointing