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Nelson M's updateReviewer Update
14 Apr 2021, 10:40On the 3rd of March 2021 I got an email from Standard bank saying my payment break for persona loan application was successful. On the 7th of April 2021 I get an sms from Transunion saying I have a default on my credit profile, when I check it's for the same personal loan I was told iam on a payment break. When I called debt care center I was told the email for payment break was sent in an error. Why should I be punished for Standard break. This bank is really causing me serious depression.
NM
Nelson M's update14 Apr 2021, 10:40
Reviewer Update
On the 3rd of March 2021 I got an email from Standard bank saying my payment break for persona loan application was successful. On the 7th of April 2021 I get an sms from Transunion saying I have a default on my credit profile, when I check it's for the same personal loan I was told iam on a payment break. When I called debt care center I was told the email for payment break was sent in an error. Why should I be punished for Standard break. This bank is really causing me serious depression.
Standard Bank's replyOfficial
15 Apr 2021, 01:21 Hello Nelson
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply15 Apr 2021, 01:21
Official
Hello Nelson
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
*** *** (fax)
***