Horrible Service

Issue 1 I tried to close my RCF account on Friday 25 March, and Alindile told that it can't be done I need to call back on 28 March or go to the branch on or after 28 March. I asked them to take my details and call me back, he said his supervisor will call me to no avail. No one called me on 25 March nor on 28 March.

Issue 2 I call in on 28 March and I am told that I cannot close my RCF on the phone, I need to go to the branch. I spoke to Mashudu and she told me I need to go to the branch and when I asked to speak to her supervisor, she said someone will call me back, so thing as Alindile? So when I asked for the recordings she said she cannot give them to me I must contact the complaints department. SBSA are you in breach of the FAIS Act??

Do yourself a favour and look elsewhere. There are other banks that offer better customer services and more stable online and mobile banking capabilities at month end and throughout the year.