Horrible service by Standard bank Credit card department

Over the past few months my credit card has has a hold placed on it a roughly 7 times. the dates that I called to get this fixed are as follows 16 March, 20 March, 01 June, 05 June, 07 June, 22 June, 27 June. Only once did they give me a reference number and only after me asking for one several times.

The reason they are blocking my card is supposedly transactions that are going off my card are flagged as *****. but in every case so far there were no ********** transactions. I tried emailing the suggested email addresses off the app and got no reply and in todays attempt to fix my card (27 June) I have called a total of 7 times at the time of writing. Every time being put through to the ***** department and not once have they picked up.

Apparently there is supposed to be an automated Call or sms alert when a hold it placed on your card to verify if it is ***** but I have not once gotten this alert as the cell phone number that they have for that alert is incorrect and they refuse to correct it no mater how many time i have asked for it to be corrected.