Horrible service

I have a massive complaint regarding ma money. I have transferred money from standard bank to TymeBank on the 25th of February 2021 and to this day my money hasn't reflected and i am told they have fixed it after i called their call center on the 3rd of March and even went to their branch in midrand boulders on the 9th of March they sent me sms saying they will do a credit. I called them today the 18th of March and they told that money was transferred to my TymeBank account and but i haven't not received. To make things worse i called the complaint department and they said i must call the call center when i asked them to transfer me to call center she transferred me to rate her service and i called the call center and they said i must call the complaint because on their side the complaint was resolved.20 minutes later the complaint department didn't pick up