NB
Ntsako B
1 reviews | Active since Mar 2011
02 Oct 2025, 10:03
Horrible service
Dear Standard Team,
I am writing this email as a deeply dissatisfied client. My recent experience with your retention department has been nothing short of appalling. Being forced to remain on hold for over 30 minutes just to exercise my right to cancel a product/service is unacceptable, *********, and a blatant disregard for client time and dignity.
Let me be clear: I am not calling to be convinced otherwise. I am calling instructing you to cancel my account
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
02 Oct 2025, 10:16Dear Ntsako,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Oct 2025, 10:16
Official
Dear Ntsako,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***