Horrible service at The Reeds

I went to the branch to sort out my Fica docs. My proof of address wasn't signed by the landlord. Got it signed and sent it to Nobuhle at The Reeds branch. My details have not been updated. I wanted to get my vehicle re-financed by StandardBank and she said when I send my docs my details will be updated. Unfortunately the StandardBank vehicle finance don't update details. Nobuhle rep**** to my email asking me what she needs to do with my documentation. Now I need to teach her how to do her job. Anyway, I've been to the branch almost everyday for the whole week and queues are ridiculous. I work from 9am until 7Pm. StandardBank should change the way they do business. Make things easy for customers. I'm on the verge of moving to another bank. The service is bad. Avoid queues. Do things online. Self-service. Create a mailbox for Fica docs and get a team that will update details. If you need someone that will manage that team... I'm here. The Reeds branch needs to be reshuffling. Get staff not robots... Sorry if I've insulted or offended you. But I'm not happy at all.