Horrible Service at Standard Bank Sandton City

I ordered my cheque card on the 28th of October 2020. On Monday the 2nd of November I received a notification from Standard Bank that I can collect my card at Standard bank Sandton City. On the very same Monday, I went to the bank only to stand there fro more than 2 hours on the line trying to get inside. Only two consultants were servicing clients while more than six of them were just sitting around having a chat with each other and having fun its seemed, I eventually gave up and went back to work before even being able to get inside the bank. On Tuesday the 3rd of November I went to bank again , and again I waited for more than two hours while the agents were randomly coming out and taking people who were behind me on the line and assisting them. I eventually gave up again and went back to work. Today the 4th of November I went back again and nothing changed, Their agents were just goofing off having a time of their lives while we stood on the line. It literally took 15 minutes to move from one spot on the line to the other while as usual their agents were oblivious to our frustrations. I have had better service at the department of Home affairs than what I've experienced at Standard Bank. There is no way I would recommend Standard bank to anyone. I'm at the point where I just want to close my account and forget this whole nonsense, but for me to be able to do that, I'd have to get inside the bank which has been the one thing I have struggled to do for the past three days. I feel like Standard bank doesn't value it's clients if this is the kind of service they are offering. There isn't even an option to rather have my card delivered to me, at my own cost.