horrible service at standard bank credit card {bluebin}

<p>Good Day</p> <p> </p> <p>I would to report the service i recieved at standard bank......i have been paying my account well and doubled the instalment for the past many months....when i paid my last amount oustatnding i called in i spoke to another lady who was not helpful.......i advised her i need a paid up letter as i paid my last balance that was outstanding on the 21st Sepember,she asked did i request for account to be closed,i told her no I didnt as I was never I advised that i have to call in for the account to be closed.......i asked her to request my account to be closed she said there are no guarantees for the account to be closed,I asked her who will have the guarantees she said NO ONE,then i requested to speak to a manager she put me on hold for about 10 to 15 minets,then transfered me to a line that rang with no responce.</p> <p>then called again i spoke to another gentleman who was willing to help me,but he told me a didference process from what i got from that lady.</p> <p>he was going to put me to a manager but a ran out of airtime,i asked email address for complaints department but there was no email.</p> <p> </p> <p>I would like to be assisted with my paid up letter,as i paid standard bank i dont owe them, my email is ********** account number ********** ********** 66</p> <p> </p> <p>Thank you</p>