Horrible service at Standard Bank

Settled my credit card on the 2nd Oct after waiting for over a week to receive a settlement quote which never came. So I paid the balance that was outstanding. When I called, I held on for over 20min before a consultant could take my call. She eventually said that I will have to pay R137 finance charges if I want to close the credit card. And said after paying I should allow funda to clear in 24hrs which I did. She proceeded to state that I need to call the bank again to request for the closure and I refused stating the long queues over the telephone lines and I'm calling from my mobile. She committed to calling me in 24hrs to formalize the closure of the account. She has not called. I've also rep**** on a email but no one is attending to the emails. Close this credit card so we can pare ways. Your service is horrible