EK
Elizabeth K

1 reviews | Active since Feb 2016

01 Aug 2016, 11:49

HORRIBLE SERVICE.. AS USUAL

<p>After paying up and closing my student loan account on the 23rd of July, Standard Bank thought it would be fun to still debit my FNB account for the installment.</p> <p> </p> <p>After contacting them on Twitter and calling into their call center last Thursday when the money went out.. I am yet to receive neither the money taken nor the bank charges I incurred for going into overdrawn on my cheque account.</p> <p> </p> <p>I am not receiving feedback on the status of the matter on top of still being broke.</p> <p> </p> <p>It is because of this kind of service that makes me so passionate to dissuade everyone in my life to bank with ANYONE other than Standard Bank.</p> <p> </p> <p>I want:</p> <p>Debit order money.</p> <p>Bank charge for going over drawn</p> <p>Bank charge for each page I had to request from FNB to send to you.</p> <p>Give me back my money!</p> <p> </p> <p>HORRIBLE HORRIBLE service.</p>

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Replies (1)
Standard Bank
Standard Bank's reply02 Aug 2016, 06:29
Official

Good day Elizabeth

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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