Horrible service and unreversed money.

On 03/07/2019 I transferred money to my standard bank loan account from a capitec account. Only to realize after few days that I made a mistake. Went to the branch (JHB corner Jeppe and Ellof) to ask for the money be reversed. On 15/07/2019, I received an SMS saying the issue has been resolved. I called their call centre on 17/07 to inquire and I was told money should be back into the Capitec account by the 18th, which never happened. I called on the 19th and i talked to a team leader by the name of Oscar Monyosi who had no clue as to why the money is not back in my account as yet and unfortunately the person who can give me the answer was in a meeting. He promised I will get the response before the end of the 19th, that as well never happened. I called again on the 23/07/2019 and talked to Christopher Selepe who asked me if I am sure that the money is not reflecting even though I told him countless time that I haven't received the money. In the end he logged a new request and promised I will get the response before end of day, which again never happened.

Talk about a horrible service from *********** call centre agents. The bank has no clue of what customer service is.

Standard bank is (was) my primary bank. After tomorrow's salary deposit, I am switching bank. I am done.