Horrible service and no feedback from bank

I have been customer of standard bank for more then 20 years. I have recently app**** for a home loan. The application was done on the 16th of March 2021and I submitted the outstanding document on the 17th March 2021. On the day of the application I was promised a sms update when my application was being worked on and that should be longer then 7 to 10 working days.

Its now the 6th of April 2021 and I had to phone standard bank 5 times and explain the frustration that no one from the bank is committed to doin business with their loyal customers I have never experienced this service from such a big company.

Its very bad service and I am really considering moving banks as I cannot get any answers or feedback from standard bank