MH
Migael H
1 reviews | Active since Aug 2015
20 Feb 2019, 11:47
HORRIBLE Service and NO answer from claims departments
I have a burst geyser so my home is flooded with water, i try to phone standard bank's customer care to get the insurance to send someone to look at the geyser.
I called the number(s) on all the available documentation/websites/mobile app and i waited over 1 hour for someone to even pick up, how do i continue with this? this now costs me more airtime than a plumber.
Why is this service so bad and no other way for processing a claim or help this is WHY we pay standard bank for home insurance.
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Standard Bank's replyOfficial
20 Feb 2019, 15:18Dear Migael
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply20 Feb 2019, 15:18
Official
Dear Migael
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
*** (fax)
***