Horrible service and lies from consultants!

Following a previous complaint where standard bank sent my card to a wrong branch I get called by a consultant only to transfer me to someone for me to relay my frustration, I get told this would be resolved and an express delivery would be arranged! This was on Tuesday and the lady said she would call me back and she did not. After explaining that I need the card by tomorrow, Friday as I am leaving the country on Saturday and I cannot transact on the app either. I called this morning and I was told the card is still at the wrong branch and no express delivery has been noted on the system. And she said she cannot help me because even with express delivery this card will arrive on Monday. Standard bank has dropped the ball so many time with this and has been dragging their feet with the matter. It's refreshing to know that your service is good only when you're getting money from me. I requested for this card weeks ago and at some point the consultant has the audacity to tell me I would pay for express delivery.!