Horrible service and inability to communicate prior

<p>Im absolutely disgusted with the service i received today with numerous service consultants of Standard Bank. <br />Do be sent around from pillar to another for a simple proof of residence. Yes it is important but you need to communicate it well in time that you going to freeze my account, secondly all branches should have the information about what they accept as a proof of residence. Something that i went into a branch to solve at 9am this morning was only done at 3pm. A whole day wasted.<br />Some consultants are old enough to be my mom but their rudeness, lack of respect and unwillingness to find solutions to my problem just amazed me. <br />After today im completely disgusted and decided by the end of this month i should not be a Standard Bank client. I have had enough.</p>