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makhubela.nelisiwe makhubela.nelisiwe

1 reviews | Active since Sept 2016

27 Jan 2017, 14:58

Horrible Service and *********

<p>Standard bank overcharged me for my bond account last year, I wrote a review on Hello Peter after failing many times to make them realise what they were doing. Always giving me an excuse of Interest rates went up. They overcharged me by close to R2000. After the review they fixed the mistake and apologised and all was well until I asked them to pay me back all the money they overcharged me by for all those months. They told me they cannot pay it back but they can credit it to my bond. I then told them I will skip my payment for October, they must use the money they owe me as payment for that month because they offset my budget for 4 months. They agreed but I have been getting calls, sms's and emails every single day since Ocober saying that my account is overdue by R6 822.36. How? how am I overdue by that amount when I said use the money you stole from me to settle whatever you think I owe you. Na today ngiyasho, I will not pay that money until you pay me back. They even went as far as listing me as a bad payer because of their own ******** acts. Mxm!</p>

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Replies (1)
Standard Bank
Standard Bank's reply30 Jan 2017, 10:02
Official

Good day Nelisiwe Quinny Makhubela

Thank you for your posting.

Please note that further details have been requested from you via the email address you provided on this site in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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