Horrible Service and Attitude! Disrespectful!

Tamara from Standard Bank Complaints Resolution needs to find a better suited job. Clearly dealing with people is not her strong point. I had a problem about a double debit order that went off my account for a large sum of money resulting in the debit order bouncing. I wasn't informed by the consultant that I spoke to that after manually paying that amount previously, that the debit order needed to be cancelled manually. I check my account details via my mobile standard back app. Tamara subsequently blamed me for the debit order issues on my account because I did not check my credit card statement. I informed her that I check my app for convenience and it reflected that my minimum due was R673 instead of the R3500 that was taken off the account. She told me that the app is not correct and I should be checking my statements. Tamara didn't even try to fix the problem or assist me. I needed to tell her to stop focussing on how I am negligent and offer me a solution! Why would I want the same problem to happen 3 months in a row. I didn't transfer enough funds because I work off the minimum due on my app. My husband is a titanium card holder at Standard Bank and we are moving to FNB!