Horrible service and ***********

What a horrible service from Standard bank I've received I opened a ***** case on the 6 July 2024 after my account was tempered case number was issued and resolution target was set to 6 days, after 6 working days I called no feedback sent emails no reply on the 24. 07.2024 they called and promised me that on the 26.07.2024 final feedback will be given still nothing this morning I called they still busy investigating and the biggest question is does standard bank have security? And care about their clients? Sms was sent to verify if I was the one purchasing and If I do not reply they will suspended the account however there were lot of transactions that took place and the account was not suspended it highly active though the message sent I still have not recovered the R8000. Thank you standard bank for disappointment you the best horrible unsecured bank ever I salute and honour your incompetence.