Horrible service - almost a ****show

In short, I`ve battling for months to get my cheque card from SB. Phone prestige, they say its at the branch, go to branch (taking vacation leave), not there yet, go back n few weeks later, "the card has been RTS".. Long story short, when I went to the branch ATM today to try again, it didn`t work. Obviously I lost my ******s. Seeing the Secunda Branch manager Piet Hoffman leaving the premises, I voiced my disgrace in the bank operations and threatened to move to another bank - On which he barked back at me that I should do so. Piet obviously does not invest a lot of value in customer relations. Best regards, Louis.