Horrible Service

We paid a settlement to Standard Bank for my vehicle on 23 September 2022. However, no confirmation was received from Standard Bank to confirm that the vehicle had been settled.

I called Standard Bank, and they confirmed that the fund has been received but has not yet been allocated. I then sent several emails to follow up and also made numerous calls with no success.

Then on 30 September, Standard Bank took the debit order for the vehicle as well. Now Standard Bank is sitting with my settlement and debit order funds.

Today I received feedback from Standard Bank that they will investigate my issue, but I will need to wait three days. It is unreasonable to expect me to wait another three days for this matter to be resolved.

It is shocking to receive this type of service from a bank claiming to provide its clients with the highest level of service.