Horrible Service

I'm actually aggrieved by the service I have received from your customer service (Transnational Banking), I spoke to the consultant the name of Betty which she's poor with her telephonic etiquette she kept me on hold for more than 20min based on the duration of on hold process, she refused to call her line manager which to me as a customer I felt disrespected on that call with her attitude being unprofessional she doesn't her manager's surname she's telling she report to Bontle which I believe she's also responsible for this behavior. to be honest first time ever receiving such a horrible service from Standard bank for so many years I have been banking with your company it's a pity that i'm going through this, I called requesting for a settlement discount explaining to her that due to I'm currently facing financial stress I have a family member who's willing settle for my debts however she pushed me away like I'm nothing from where I am a query will be logged with Hello Peter for such. The call was made from *** number from 10:53 and it took me more than 25min without being assisted I'm not happy I need this to be dealt correctly and I'm not making any promise if this is not resolve I'm going to escalate to the CEO of standard bank SA