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Elizabeth D

1 reviews | Active since Dec 2013

23 Oct 2019, 07:00

Horrible service

I have been bank with standard bank for as long as I could remember yesterday I had thee most horrible and insulting experience at their branch in Pretoria CBD on van der Walt, I went to withdraw from my notice deposit I wanted the money immediately as I have crises but oh no the guy who was helping me who did not even had a name tag on him had a nerve of wasting my time by giving me this lecture about my money I was not there to ask for a loan I found him to be rude and he wasted my time by judging me of why I am doing immediate withdrawal on my money standard bank if you no longer require me as client just send me an email i will come and cancel cheque account, notice deposit and standlib and move to other bank you seem to forget that you are not the only bank in SA, I found that guy to be very much ridiculous to interrogate me about my money, he made me feel like I was there to rob a bank

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Replies (2)
Standard Bank
Standard Bank's reply24 Oct 2019, 04:00
Official
Hello Elizabeth, 
  Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards  S. MartinComplaint Resolution Centre
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Standard Bank
Standard Bank's reply30 Oct 2019, 14:12
Official
Dear Elizabeth

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter being attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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