Horrible service

I app**** for a credit card online the beginning of December. Got a call from standard bank saying they are processing the card and I should send through required documents, which I did. It is now a month later and still no card. I called in 3 times and the call center agents say "we'll escalate this problem" but NOTHING. Today when I call I'm told to go to a Standard bank branch and submit an application from scratch because they can't see anything on the system using the reference number given to me. So basically Standard bank lost my application, all my personal information and lost my documents too. Unbelievable!