Horrible service

<p>I contacted Standard Bank to confirm balances on accounts with them and to request for a new credit card to be posted to me as I have misplaced the card i was using.</p> <p>I hold on for 20 minutes to get my call answered only to be placed on holf for a further 4 minutes as the system was opening, I then get ask more than enough questions of which the staff member cant explain what the questions are reffering to, I answer the question correctly as per my understanding and then get told I cant be helped, the supervisor tells me she cant confirm which questions were answered incorrectly as it is system based and that i should register for online banking to get assistance, in order to do that i need the card number which I no longer have.</p> <p>I find this disgusting service as if I am a ***** trying to get information from a different parties account.</p> <p>I will not go into a branch to get the assitance I need, hence my phone call.</p> <p> </p> <p>I require assistance ASAP in regards to the above.</p>