Horrible service

I app**** for a private vehicle finance with standard bank ONLINE on 2nd of January 21 and they send an sms on the 4th that it was approved and the I started sending them all the documents required to finalize the process, from then for 2 weeks the was no reply, no phone call, I called them the bank and sent emails with no feedback, the vehicle was almost sold to someone els. I then contacted wesbank and the approved and finalized the deal withing 3 days. Now standard bank is calling me to find out if we can finalized the deal, what a useless bank. I bank with them and now searching for another bank. The consultant was Zukiswa Damse.