Horrible Service

<p>On Friday the 31 March 2017 my wife Natasha Barnes with ID 730 ********** 08 7 withdrew money from an ATM at Melot Centre in Parklands and moments later she recieved an SMS stating that her card had being blocked due to suspecious activity.</p> <p>She has since made numerious call to have the card un-blocked and each and every time she is told by the consultant that it will take +- 1 hour before the card is un-blocked</p> <p>She will then wait for that hour to pass only to have another SMS come through stating that her card is blocked and then would have to make yet another call to have her card re-instated </p> <p>This has gone on and on all of Saturday and Sunday</p> <p>It is now 20:00 on the 2 April 2017 and the card is still blocked after about 20 calls and the staff as helpful as they may seem over the phone were unable to complete the task that a customer has requested</p> <p>I have never in my life heard of this level of incompetence being within an organisation as large as Standard Bank</p> <p>Our rent which is due on the first day of ecery month has not being paid as a result of the incompetence of the staff who are suppose to be helpful and knowledgeable as to resolve customer issues</p> <p> </p> <p>If you want to loose customers to the oppersition then go get training from Standard Bank they will show you how to loose customers due to poor service</p> <p> </p> <p> </p> <p>John Barnes</p>