MN
Mbalibarlee N

1 reviews | Active since Jun 2018

02 Dec 2019, 21:06

Horrible service

Yet agian I thought I was bit harsh about my last review thinking standard bank is the worst bank but it is the worst bank on the 27 November I went to a different branch but still same problem now the service consultants told me she closed the stupid contract save and opened a new investment account if a contract saved is closed why is it still going off this contract save gave me big problems I complained due to poor service by the other service consultant from a other branch but again same problem standard bank fails to do simple things, why is this contract save still going off if closed , I want my refund for unpaid fee plus debit order the contract save was closed by the consultant in ****arney mall why is it deducting my money really now, I want my money back it's not my fault m very angry if you want me to switch then I will, and cancel everything very bad bank how many times should I complain on. Hello peter like really unprofessional

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Replies (2)
Standard Bank
Standard Bank's reply03 Dec 2019, 07:17
Official
Hello Mbali
 Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.  We greatly appreciate your continued support   Kind regards  Muhammed AsvatComplaint Resolution Centre
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Standard Bank
Standard Bank's reply17 Dec 2019, 08:05
Official
Dear Mbali Ndlovu

Thank you once again for posting your comments.

I refer to our email correspondence and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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