HORRIBLE SERVICE

<p>I cannot understand why is it that as a bank you refuse to assist a client who wants to pay you guys back.</p> <p>I need my settlement letter but I am being sent from pillar to post. The Benoni Lakeside branch, I spoke to a lady who took down my details and promised that my settlement letter will be sent to me. I have not yet received it. I go to your twitter account hoping to get some assistance but dololo, Nex no help. I answer your questions and all. gave my id number but do I get any help no. What is it that I must slaughter before any service is rendered to me? Must I slash my wrists so you guys can see I really need this? Why as a bank do you not have one smooth process for getting something as simple as a settlement letter.</p> <p> </p> <p>I even changed banks because of the lack of service I was getting from you guys. Can I be assisted. please that is all I ****ing need</p>