Horrible service

Hi, at the standard bank, I have a huge complaint and am disappointed in the services that I have received from you guys, I got a car last month on the 8 March from my car dealer, I didnt receive any communication from standard bank nothing, I then called you guys early this month, to find outwhy you not deducting the car instalment, and the lady tat was assisting me said that they will send me some aggreeemtn that I didnt sign at the dealership, and that agreement has to be sent to me, it will show me the start date of my first instalment and the last date of my instalment, and I didnt received anything afterwards, and now as I am planing to go to the branch tomorrow because monday I am getting paid, not to my suprise I received a call that my vehicle account is in arreas and it has been handed over, I am very dissapointed in your service and now my name will be in debt because of this all because of you, very bad service I received from you the first time I am working with you.