RB
Rhandzu B
1 reviews | Active since Jul 2020
22 Jul 2020, 08:02
Horrible service
****** useless bank with an even more uselesa call centre. Debonairs debited me twice two days ago for pizza. There is no option on the app or internet banking for reversing faulty transactions. Debonairs cannot refund me my money because the transactions are still awaiting authorisation. Your call centre agents say there's nothing they can do until Debonairs calls them, requesting to reverse the transaction. Who's money is it kanti? Why musr Debonairs look out for me when they are not even banking with you? I am so livid and frustrated. I am moving my money back to Capitec! I regret the day I even opened an account there
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
22 Jul 2020, 08:17Dear Rhandzu
Thank you posting your comments.
Thank you posting your comments.
We looking into your matter and feedback will be provided shortly.
Kind regards
Kind regards
Complaint Resolution Centre
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Standard Bank's reply22 Jul 2020, 08:17
Official
Dear Rhandzu
Thank you posting your comments.
Thank you posting your comments.
We looking into your matter and feedback will be provided shortly.
Kind regards
Kind regards
Complaint Resolution Centre
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RB
Rhandzu B's updateReviewer Update
25 Jul 2020, 07:063 days later, still no resolution. I checked my bank statement yesterday and you have paid Debonairs ????
RB
Rhandzu B's update25 Jul 2020, 07:06
Reviewer Update
3 days later, still no resolution. I checked my bank statement yesterday and you have paid Debonairs ????
Standard Bank's replyOfficial
29 Jul 2020, 09:18Dear Rhandzu Baloyi
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been sorted out.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been sorted out.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply29 Jul 2020, 09:18
Official
Dear Rhandzu Baloyi
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been sorted out.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been sorted out.
Kind regards
Clint Petersen
Complaint Resolution Centre
***