Horrible service

Called standard bank to ask that my card be delivered previous call center agent said no one can collect the card but me but card will be delivered to the address of my choice which was my home address, today I called, call center agent says I could have let someone else collect the card on my behalf, provided id`s where provided and now I need to pay R170 delivery fee which I'm not willing to pay and also the card needs too either be delivered to my home address of work address as previously requested and agreed to by standard bank without the stories of me needed to go to your branch, it is not my fault that staff do not know what they doing.