Horrible service

I am highly annoyed at this point with Standard Bank. I make my WIFI payments everymonth via easypay using and instant EFT which goes through fine no mater what time. On Saturday i made my payment as usual but the funds never reached its destination. i been trying to call and no joy. i left messages for call back no joy, i sent an email still no joy. im finally connected to a chat agent name Teboho telling me my payment was deducted but the public holidays affected it. Saturday 26th April 2025 was not a public holiday so how. i made another payment on Wednesday 30 April 2025 which went through just fine with Thursday 01 may 2025 being a public holiday. I requested my money be refunded and he tells me its going to cost me R310 to recall the payment and there is no guarantee ill get the money back. How do we trust banks with our funds when they also trying to **** and rob us. All i want is my R447 returned to my account