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Ineke R
1 reviews | Active since Feb 2018
14 Mar 2021, 10:45
Horrible service
For the past 4 months I have been calling and asking Standard bank for help with respreading my car payments. I have asked over and over for banking details to pay my monthly installments and every time no one gets back to me. I get asked to send paper work and no one replays. Now I have people trying to take my car when I have 4 months of emails asking PLEASE to have details sent to me and asking for help. I HAVE HAD IT NOW! AT WHAT STAGE IS STANDADD BANK GOING TO HELP??? I HAVE NEVER MISSED PAYMENTS BUT YOU CANT SEND ME BAVNIING DETAILS AND YOU CANT REINSTAT MY DEBIT ORDER! I would assume that you want payment so why has it taken 4 months and still no help. Just people not helping.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
15 Mar 2021, 00:08Hello Ineke
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply15 Mar 2021, 00:08
Official
Hello Ineke
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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Ineke R's updateReviewer Update
24 Mar 2021, 11:14What kind Of horrible reply is this?
Really? You doing your best? That's why I am STILL waiting for this matter to be sorted out?
Is that also why i am getting calls EVERY DAY from Standard bank about money that has already been paid? I Am STILL to get one person to actually HELP ME with all this **** i have had to deal with. I have had people at my house trying to take my car away cause Standard Bank can not respond to any emails!!! Do not tell me you are doing everything you can, cause if that was the case both my queries woul dhave been seen to by now!!!!
Really? You doing your best? That's why I am STILL waiting for this matter to be sorted out?
Is that also why i am getting calls EVERY DAY from Standard bank about money that has already been paid? I Am STILL to get one person to actually HELP ME with all this **** i have had to deal with. I have had people at my house trying to take my car away cause Standard Bank can not respond to any emails!!! Do not tell me you are doing everything you can, cause if that was the case both my queries woul dhave been seen to by now!!!!
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Ineke R's update24 Mar 2021, 11:14
Reviewer Update
What kind Of horrible reply is this?
Really? You doing your best? That's why I am STILL waiting for this matter to be sorted out?
Is that also why i am getting calls EVERY DAY from Standard bank about money that has already been paid? I Am STILL to get one person to actually HELP ME with all this **** i have had to deal with. I have had people at my house trying to take my car away cause Standard Bank can not respond to any emails!!! Do not tell me you are doing everything you can, cause if that was the case both my queries woul dhave been seen to by now!!!!
Really? You doing your best? That's why I am STILL waiting for this matter to be sorted out?
Is that also why i am getting calls EVERY DAY from Standard bank about money that has already been paid? I Am STILL to get one person to actually HELP ME with all this **** i have had to deal with. I have had people at my house trying to take my car away cause Standard Bank can not respond to any emails!!! Do not tell me you are doing everything you can, cause if that was the case both my queries woul dhave been seen to by now!!!!
IR
Ineke R's updateReviewer Update
30 Mar 2021, 09:39Amazing Standard Bank. You actually just keep proving why you really have NO INTEREST in helping your clients at all. You send an email apologizing and asking for information. Once information is sent, you just don't reply???? 5 Days no reply?
3 weeks the lawyers have also not heard from you?
Then on top of that, you still have people calling for a loan that's paid-up???
At what stage are you ACTUALLY going to be coming to the party to sort this out and help your clients out? Even more so since this is all YOUR miss up!
What exactly do you classify urgency as? Cause since this original post on Hello Peter 14 March, This matter has STILL Not been sorted!
3 weeks the lawyers have also not heard from you?
Then on top of that, you still have people calling for a loan that's paid-up???
At what stage are you ACTUALLY going to be coming to the party to sort this out and help your clients out? Even more so since this is all YOUR miss up!
What exactly do you classify urgency as? Cause since this original post on Hello Peter 14 March, This matter has STILL Not been sorted!
IR
Ineke R's update30 Mar 2021, 09:39
Reviewer Update
Amazing Standard Bank. You actually just keep proving why you really have NO INTEREST in helping your clients at all. You send an email apologizing and asking for information. Once information is sent, you just don't reply???? 5 Days no reply?
3 weeks the lawyers have also not heard from you?
Then on top of that, you still have people calling for a loan that's paid-up???
At what stage are you ACTUALLY going to be coming to the party to sort this out and help your clients out? Even more so since this is all YOUR miss up!
What exactly do you classify urgency as? Cause since this original post on Hello Peter 14 March, This matter has STILL Not been sorted!
3 weeks the lawyers have also not heard from you?
Then on top of that, you still have people calling for a loan that's paid-up???
At what stage are you ACTUALLY going to be coming to the party to sort this out and help your clients out? Even more so since this is all YOUR miss up!
What exactly do you classify urgency as? Cause since this original post on Hello Peter 14 March, This matter has STILL Not been sorted!