1 reviews | Active since Oct 2018
Horrible service
horrible service
on the 03 January 2025 i went to Standard Bank Quagga to swap my sim card to their new contractor MTN. I paid R99 for the courier. I got the sms to say the sim card will be delivered between 48 -78 Hours. on Monday 06 January i received a call from Digital Generations because they wanted to deliver my parcel. I told them i was at a different address and they said i must phone standard bank to change the location which i did. this is because when i went to the bank i thought it will be delivered within the speculated times but i was told they are not working on weekends. Fast forward, today is the 14th of January and i am yet to receive the sim card, how difficult can it be ? i called the Standard bank connect yesterday and the lady was not helpful. i told them i can pay for a courier that took 2 weeks to deliver a mere sim card and she said if i cancel the order i will have to go to the bank to redo the whole process. is this the services we are paying for?
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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