CVDM
Candice Van Der Merwe
1 reviews | Active since Feb 2024
08 Jul 2025, 09:59
Horrible Service
In the year 2024, we requested that manual payments be made to Standard Bank for the home loan. Standard Bank has acknowledged this and the account is up top date, however on the home loan statement they are conducting a debit order on an account that does not exist, despite manual payments being made.
This has negatively affected my credit scoring and Standard Bank takes no accountability for their error.
This is horrible service.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
08 Jul 2025, 10:29Dear Lance L,
Thank you for reaching out to us for assistance.
We understand how frustrating it can be when things don't go as expected, and we sincerely apologize for not meeting your expectations this time.
Please know that we are committed to resolving this issue as quickly as possible and finding a solution that works for you.
Our team will be in touch shortly to assist you further. Your patience and understanding are greatly appreciated.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for reaching out to us for assistance.
We understand how frustrating it can be when things don't go as expected, and we sincerely apologize for not meeting your expectations this time.
Please know that we are committed to resolving this issue as quickly as possible and finding a solution that works for you.
Our team will be in touch shortly to assist you further. Your patience and understanding are greatly appreciated.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Jul 2025, 10:29
Official
Dear Lance L,
Thank you for reaching out to us for assistance.
We understand how frustrating it can be when things don't go as expected, and we sincerely apologize for not meeting your expectations this time.
Please know that we are committed to resolving this issue as quickly as possible and finding a solution that works for you.
Our team will be in touch shortly to assist you further. Your patience and understanding are greatly appreciated.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for reaching out to us for assistance.
We understand how frustrating it can be when things don't go as expected, and we sincerely apologize for not meeting your expectations this time.
Please know that we are committed to resolving this issue as quickly as possible and finding a solution that works for you.
Our team will be in touch shortly to assist you further. Your patience and understanding are greatly appreciated.
Kindest regards,
Standard Bank Hello Peter Team
***
CVDM
Candice Van Der Merwe's updateReviewer Update
08 Jul 2025, 16:03I just got off the most deplorable call with your consultant who was rude, hostile and agitated with me. I will not speak to anybody who is not a senior anymore. Are you insane? She refused to listen to anything I was saying.
CVDM
Candice Van Der Merwe's update08 Jul 2025, 16:03
Reviewer Update
I just got off the most deplorable call with your consultant who was rude, hostile and agitated with me. I will not speak to anybody who is not a senior anymore. Are you insane? She refused to listen to anything I was saying.
Standard Bank's replyOfficial
08 Jul 2025, 17:33The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Jul 2025, 17:33
Official
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
CVDM
Candice Van Der Merwe's updateReviewer Update
24 Jul 2025, 09:34May I have the email address to resend my documentation to please
CVDM
Candice Van Der Merwe's update24 Jul 2025, 09:34
Reviewer Update
May I have the email address to resend my documentation to please
Standard Bank's replyOfficial
24 Jul 2025, 09:35Dear Lance,
Please email the letter to ***, in the subject line please put Attention Aysha.
Once you have sent the email, kindly confirm with us so we can acknowledge receipt.
Kindest regards,
Standard Bank Hello Peter Team
***
Please email the letter to ***, in the subject line please put Attention Aysha.
Once you have sent the email, kindly confirm with us so we can acknowledge receipt.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Jul 2025, 09:35
Official
Dear Lance,
Please email the letter to ***, in the subject line please put Attention Aysha.
Once you have sent the email, kindly confirm with us so we can acknowledge receipt.
Kindest regards,
Standard Bank Hello Peter Team
***
Please email the letter to ***, in the subject line please put Attention Aysha.
Once you have sent the email, kindly confirm with us so we can acknowledge receipt.
Kindest regards,
Standard Bank Hello Peter Team
***