Horrible service

I had a current account with Standard bank that was closed down with no one informing me of this. As a result when my employer paid my salary on the 21st of October the money bounced. After going to two different branches and all the consultants telling me different stories I am still unable to get my money. This is the fourth week that I do not have my salary back and this is very frustrating. They traced the money and a consultant told me the payment was made last Friday, the 8th November and would reflect in my account by Saturday. I have emailed two other service consultants, from the Sandton City Branch and no replies. It is Wednesday. All my debit orders bounced, I am borrowing money from people and I have obligations. Can you imagine not getting your salary from the 21st October and getting no help at all from a single person at Standard bank. I feel completely helpless. I go to the branch and the receptionists tells me we are closing in half an hour and did want to let me in until I asked to speak to a manager. All call center agents give me different stories, the only time this got resolved when when I logged a formal complaint. What sad service, train your staff and do better