HORRIBLE SERVICE

I want to lodge a complaint with standard bank. I have a very simple request from Standard bank to send me my bank statements from 2*** as they are requested by SARS for my e-filing. I do not bank with Standard bank anymore and I was told that I will have to pay for the the 24 months statements which I have no problem paying.

I went on Wednesday to the Queenstown Standard bank Nonesi Mall to request this service and I was given this reference number *** to collect the statements however they were incomplete. I requested for bank statements 24 months i.e from Jan-Dec 2015 and Jan- Dec 2016. However I only received only 3months bank statements. I was told to come back today to sort this out but instead the 1 person who can help me wasn't in the office so I received no assistance. Iam livid and utterly disappointed that with a bank full of workers only 1 person can help me. You guys have to do better, this is not on!! I called your customer complaints service and I was holding for more than an hour, still got no assistance.

How hard is it to get bank statements from previous years?!