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angelique.chester angelique.chester

1 reviews | Active since Aug 2017

02 Aug 2017, 07:47

Horrible Service

<p>I've contacted Standard Bank Numerous times and been into the bank in regards to my bank card not being able to swipe at shops. Each and EVERY time I'm told it's fixed and will work - it doesn't. I have to draw money for each thing I require and get charge a huge fee for each withdrawal. I have been with Standard bank for over 10 years and find this service appauling. They then went and downgraded my account - without my knowlege and ignore my many attemps to upgrade my account to a Cheque Account for my salary bracket. I'm beyond frustrated and appauled with the service given. </p>

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Replies (4)
Standard Bank
Standard Bank's reply02 Aug 2017, 10:05
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply02 Aug 2017, 12:41
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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angelique.chester angelique.chester's update02 Aug 2017, 15:29
Reviewer Update

Good day.

Thank you. I now have two cards that work. Both look identical which is a bit of an irretation but I do understand the reasoning. Thank you for your swift help in having this resolved and making my life easier.

Kind regards,

Angelique

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angelique.chester angelique.chester's update02 Aug 2017, 15:30
Reviewer Update

Good day.

Thank you. I now have two cards that work. Both look identical which is a bit of an irretation but I do understand the reasoning. Thank you for your swift help in having this resolved and making my life easier.

Kind regards,

Angelique