Horrible service

I am very dissapointed that not only did I have to take of work in order to get my fiance to a branch to collect and activate her mymo account while we had to sit and wait for 2 hours, but to find out on pay day after calling a consultant that the account was stopped by someone without saying anything and without an explanation, now we have to take of work to get this fixed again tomorrow, take into account that my fiance just started working and we cannot pay our bills now because of this, we have to wait another 2 hours in store and spend the whole afternoon at a ****ty bank. I would not recommend this bank to anyone as we just joined and now all this is happening. I need the bank to give me a call and unblock this account so that we can make payments without the inconveniece of going to the bank and waiting in line for hours again. My number is ***, my fiance is ***